top of page

Terms & Conditions

 

 

Last updated: 3rd March 2026

​

These Terms & Conditions (“Terms”) govern the provision of mediation and conflict‑resolution services (“Services”) delivered by SAM Resolutions (“we”, “us”, “our”) to clients (“you”, “your”).
By booking or participating in our Services, you agree to these Terms.

 

1. About Us

​

SAM Resolutions
9 Blue Mountains, Duffield, Derbyshire, DE56 4BN
Email: stuart@samresolutions.com
Phone: 07310219975
Website: www.samresolutions.com
Data Controller: Stuart Allen

 

2. Nature of Mediation Services

​

2.1 Voluntary & Impartial

  • Mediation is a voluntary, confidential, and impartial process.

  • The mediator does not take sides, impose outcomes, or provide legal advice.

2.2 Purpose

  • To assist parties in reaching their own informed decisions regarding a dispute, disagreement, or workplace issue.

2.3 No Guarantee of Settlement

  • While mediation is designed to support constructive communication, we cannot guarantee that a resolution will be reached.

 

3. Booking & Payment

​

3.1 Booking Confirmation

A booking is confirmed once:

  • A mediation date/time is agreed, and

  • Payment is made (or payment terms are agreed in writing).

3.2 Fees

  • Fees will be provided in writing prior to confirmation.

  • Additional charges (e.g., preparation time, travel, extended sessions) will be outlined in advance.

3.3 Payment Terms

  • Invoices are payable within 14 days or before the mediation session, whichever comes first.

  • Late payments may result in postponed services.

 

4. Cancellations & Refunds

​

Our Refund & Cancellation Policy forms part of these Terms. In summary:

  • More than 7 days’ notice: full refund/reschedule

  • 7 days–48 hours: 50% refund or free reschedule

  • Less than 48 hours: no refund

  • Non‑attendance: no refund

  • If we cancel: full refund or reschedule

 

5. Responsibilities of the Parties

​

5.1 Good‑Faith Participation

You agree to:

  • Participate respectfully and in good faith

  • Attend all agreed sessions

  • Provide accurate information relevant to the mediation

5.2 Authority to Settle

At least one attendee must have decision‑making authority or be authorised to negotiate.

5.3 Conduct

We reserve the right to suspend or terminate a session if behaviour becomes abusive, unsafe, or obstructive.

 

6. Confidentiality

​

6.1 General Principle

All discussions, notes, and communications within mediation are confidential and “without prejudice”.

6.2 Exceptions

Confidentiality may be broken if:

  • Required by law

  • There is a risk of harm to self or others

  • Criminal activity is disclosed

6.3 Data Protection

We comply with the UK GDPR and Data Protection Act 2018.
Our Privacy Policy forms part of these Terms.

 

7. The Mediator’s Role

​

The mediator will:

  • Remain impartial and independent

  • Facilitate communication

  • Help clarify issues

  • Support parties to explore options

  • Not provide legal, financial, or therapeutic advice

The mediator may choose how the process is conducted, including joint or separate meetings.

 

8. Documentation

​

8.1 Agreement to Mediate

Before any session, all parties must sign an Agreement to Mediate outlining:

  • Process

  • Confidentiality

  • Commitments

8.2 Outcome Statements

Any agreement reached:

  • Must be written and approved by all parties

  • Is not legally binding unless parties choose to formalise it externally (e.g., via contract or legal advice)

 

9. Professional Standards

​

SAM Resolutions adheres to:

  • UK mediation ethical principles

  • Civil Mediation Council (CMC) expectations

  • Best‑practice guidelines for independent dispute resolution professionals

We maintain appropriate professional indemnity insurance.

 

10. Limitation of Liability

​

  • We are not liable for decisions made by parties during or after mediation.

  • We are not responsible for the enforcement or legal interpretation of any agreement reached.

  • Liability is limited to the total fees paid for the mediation session(s) in question.

This does not exclude liability where legally prohibited (e.g., fraud, negligence causing injury).

 

11. Complaints

​

We aim for high standards.
If you wish to raise a concern:

  • Contact us at [Insert Email]

  • We will acknowledge within 5 working days

  • We will provide a written response after investigation
    A Complaints Procedure is available on request.

 

12. Changes to Terms

​

We may update these Terms periodically.
The version published on our website at the time of booking will apply.

 

13. Governing Law

​

These Terms are governed by the laws of England and Wales.
Any disputes arising will fall under the exclusive jurisdiction of the English courts.

bottom of page