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Accessibility Statement

 

Last updated: 3rd March 2026

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SAM Resolutions is committed to ensuring that our website is accessible to as many people as possible, including those with disabilities. We want every visitor to be able to navigate, understand, and use our website with ease.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognised standards for web accessibility.

 

Our Commitment

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We strive to ensure that our website:

  • Is compatible with assistive technologies where possible

  • Has clear structure, content, and navigation

  • Uses readable text and high-contrast colours

  • Allows users to zoom in up to 200% without loss of functionality

  • Avoids using colour alone to communicate meaning

  • Uses descriptive link text and alternative text for images

  • Is navigable by keyboard without requiring a mouse

 

How Accessible Is the Website?

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We are continually working to ensure full compliance, but we recognise that some areas may not yet be fully accessible. These may include:

  • Older PDF documents that may not be fully screen‑reader friendly

  • Third‑party plugins or embedded content we cannot fully control

  • Potential improvements to ARIA labels or tab order in certain sections

We are actively reviewing and improving these areas.

 

What We Are Doing to Improve Accessibility

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We regularly monitor our website to identify and fix issues. Our ongoing efforts include:

  • Updating content to follow readability standards

  • Adding or improving alternative text for images and graphics

  • Ensuring all interactive features support keyboard navigation

  • Reviewing our colour palette to maintain contrast compliance

  • Working with website developers to ensure future content meets WCAG 2.1 AA standards

 

Feedback and Contact Information

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If you have difficulty accessing any part of the SAM Resolutions website, please contact us so we can help:

 

Email: stuart@samresolutions.com
Phone: 07310219975
Address: 9 Blue Mountains, Duffield, Derbyshire, DE56 4BN

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Please include:

  • The page or content you were trying to access

  • The issue you experienced

  • The assistive technology you were using (if applicable)

We aim to respond within 5 working days.

 

Requesting Alternative Formats

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If you need information in a different format, such as:

  • Large print

  • Easy Read

  • Audio

  • Accessible PDF

  • Printed copy

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we will be happy to provide it where possible.

 

Enforcement Procedure

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If you are not satisfied with how we respond to your enquiry, you can contact the UK Equality Advisory and Support Service (EASS):

Website: https://www.equalityadvisoryservice.com
Telephone: 0808 800 0082

 

Accessibility of Third‑Party Services

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Some areas of our website link to third‑party services (e.g., embedded forms, documents, or video links). While we strive to select accessible partners, we cannot guarantee full accessibility of third‑party tools.

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