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Privacy Policy

​​Last updated: 3rd March 2026

 

SAM Resolutions is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage our mediation and conflict‑resolution services.

We comply with the “UK General Data Protection Regulation (UK GDPR)” and the “Data Protection Act 2018”, as reflected in standard GDPR guidance.

 

1. Who We Are

SAM Resolutions 

Address: 9 Blue Mountains, Duffield, DE56 4BN, Derbyshire

Email: stuart@samresolutions.com

Phone: 07310219975

Data Controller: Stuart Allen

ICO Registration Number: ZC118954

 

2. What Personal Data We Collect

We may collect and process the following categories of data:

 

Information you provide directly

  • Name, email address, phone number

  • Organisation and job role

  • Information submitted via contact forms

  • Information provided during enquiries, consultations or mediation sessions

  • Payment information (if applicable)

 

Information collected automatically (website use)

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data

 

3. How We Use Your Personal Data

We use your data for:

  • Responding to enquiries and providing mediation services

  • Managing bookings and communications

  • Maintaining case records and service notes

  • Improving our website and user experience

  • Meeting legal, regulatory or professional obligations

  • Sending relevant updates only where you have opted in.  

 

4. Lawful Basis for Processing

We process data under the following lawful bases:

  • Contract – to deliver requested services

  • Legitimate interests – to manage enquiries, improve services, and communicate professionally

  • Consent – for marketing communications

  • Legal obligation – for tax, regulatory or dispute‑handling requirements

  • Vital interests – rarely, only where necessary to protect someone’s well‑being

 

5. How We Store and Protect Your Data

 

We take appropriate technical and organisational measures to protect your information, including:

 

  • Secure digital storage

  • Access controls and password protection

  • Data minimisation and retention policies

  • Encrypted communications where appropriate

 

6. Sharing Your Data

We do “not” sell or rent your data.

 

We may share your data only with:

  • IT and system providers (e.g., secure email, cloud services)

  • Professional advisers (e.g., legal or regulatory bodies if required)

  • Third parties involved in the mediation process “only with your consent”, unless legally obliged otherwise

 

7. Data Retention

We keep personal data only for as long as necessary:

  • Enquiry data: typically 12 months

  • Mediation case files: usually 6 years (professional‑industry standard)

  • Financial/tax records: 6 years (legal requirement)

 

We securely delete or anonymise data when no longer required.

 

8. Your Rights

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (for marketing)

 

To exercise these rights, contact: stuart@samresolutions.com

 

9. Cookies

Our website uses cookies to improve your experience. You can control cookie settings through your browser or device.

 

10. Marketing Communications

We will only send you marketing emails if:

 

  • You have explicitly opted in, or

  • A valid “soft opt‑in” applies.

 

You may unsubscribe at any time via the link in our emails or by contacting us.

 

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy policies or content.

 

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

 

13. Contact Us

If you have any questions about this Privacy Policy or how we use your data, contact:

 

SAM Resolutions

Email: stuart@samresolutions.com

Phone: 07310219975

Address: 9 Blue Mountains, Duffield, DE56 4BN, Derbyshire

 

You also have the right to complain to the Information Commissioner’s Office (ICO)

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